Job Description

Tier 1 - Customer Experience Representative

Starting Salary: $46,550

Start Date: January 1, 2026

Schedule: Monday to Friday, 8:30 a.m.- 5:30 p.m. (EST)

Location – On-Site Bonita Springs, FL

Job Summary:

eDist is a profitable, self-funded, and well-established AI Speech Automation technology company offering stable, non-seasonal roles and rapid advancement.

Overview of Responsibilities:

• Respond to inbound customer inquiries.
• Provide navigation and usage support for Dictation.Cloud.
• Perform initial troubleshooting using SOPs.
• Document interactions accurately in HubSpot.
• Maintain service levels and quality standards. Participate in paid on-call rotation.

Core Competencies:

• Customer Focus
• Technical Aptitude
• Communication
• Problem Solving
• Attention to Detail
• Time Management
• Adaptability
• Teamwork

Qualifications:  Drive to learn about technology and grow your knowledge.

• Strong communication and customer-service skills.
• Ability to troubleshoot basic technical issues.
• Familiarity with Windows and Microsoft Office.
• Ability to work full-time in office.
• Ability to assess Clients’ support needs as they arise and provide solutions or direct to the proper channels.
• Comfortable communicating verbally with Clients to explain company and product values to ensure satisfaction.
• Ability to utilize, and supplement self-service resources (internal guides, manuals, SOPs, etc.).
• Ability to thrive on change and a sense of urgency to get things done.
• High energy with the ability to multitask and prioritize efficiently.
• Desire to learn our solutions, help others, and rapidly advance.
• Have excellent time management skills and can make decisions quickly.
• Maintain composure and Client focus while resolving issues.
• Superb ability to focus on detail as well as the overall view.

Optional Qualifications:

• English/Spanish bilingual (preferred).
• Bachelor’s Degree in computer science or similar industry experience.
• Comp TIA or equivalent experience
• Experience in HubSpot
• Healthcare IT experience is desirable
• Knowledge of Dragon Voice Recognition Software.
• Knowledge of Philips Dictation software and hardware products.
• Knowledge of Dictation & Transcription Hardware or Software.
• Any IT certifications in Networking, Citrix, VM Ware, Microsoft, or macOS.
• Sales or hospitality experience.
• Work in Medical EHR or similar experience in vertical-specific software platforms.

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