Job Description

Job Position

Universal Associates are hardworking, self-motivated individuals with positive attitudes who provide a specialized banking experience and are empowered to recommend solutions for individual client's needs. Universal Associates follow our bank philosophy: Positive Energy, Positive Outcomes. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

Key Responsibilities:

• Enthusiastically greet our clients and engage in conversations.
• Uncover opportunities and make product and service recommendations.
• Deliver an exceptional experience to our clients by creating an unforgettable banking experience with every interaction.
• Perform accurate transactions, maintenance for clients, account opening and retail lending at a high level.
• Follow all bank policies and operational procedures to ensure security and compliance.
• Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations.

Attitudes:

• Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:
• Respect- treat every client and colleague with dignity and respect.
• Client Focus- greet customers warmly, listen attentively and provide tailored financial solutions.
• Inclusion- embrace diverse perspectives creating a welcoming environment for all.

Behaviors:

• Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:
• Leadership- show leadership in day-to-day operations by modeling a positive attitude and strong work ethic.
• Integrity- adheres to bank policies, arrives on time, takes responsibilities for their actions and contributes to a positive, trustworthy atmosphere that reflects the bank's standards and values.
• Collaboration- work effectively within a team, contribute ideas, and support colleagues.
• Volunteerism- actively support and participate in community outreach and volunteer initiatives.

Competencies:

• Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:
• Accountability- accurately process transactions in compliance with bank policies and regulatory standards.
• Effectively manage cash drawer, TCD, TCR, ETM, Vault and coin machine responsibilities.
• Take ownership of daily job duties.
• Innovation- identify opportunities to improve service efficiency or customer experience and suggest creative solutions.
• Professionalism- consistently demonstrates courteous behavior, integrity, and a strong work ethic while representing the bank with a polished appearance and clear communication.

Position Levels Expectations (if applicable):

• UA I- Open consumer and business deposit accounts
• UA II- Ability to uncover and originate consumer loans plus all above duties.
• UA III- Maintain current registration with NMLS to originate home equity loans and lines. Uncover and build upon Center of Influence and Networking Opportunities plus all above duties.
• UA IV- Maintain current registration with NMLS to originate purchase mortgages plus all above duties.

Seeks Professional Development Opportunities:

• Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role.
• Set stretch assignments and cross functional opportunities that foster growth and learning.

Requirements:

Qualifications, Education, & Experience: To perform this position successfully, an individual must be able to perform each essential position.

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