Job Description

Job Description

Job Description

We are looking for a highly organized, results-driven  Customer Success Project Manager to lead the planning and delivery of customer-facing projects within our technology-focused, healthcare-centered SaaS environment. This role is ideal for someone who thrives in fast-paced, dynamic settings and excels at cross-functional coordination, stakeholder engagement, and project execution.

You'll collaborate closely with technical teams, but your primary focus will be managing timelines, aligning project goals to business outcomes, and delivering exceptional customer experiences throughout implementation and ongoing service.

This is a high-impact position with significant room for growth, offering the opportunity to expand your influence across the organization and contribute to the evolution of our customer success and delivery strategies. A background in  healthcare or health plan operations is highly desirable.

Key Responsibilities:

• Develop  positive relationships ,  establish credibility , and  build trust through effective and appropriate customer engagement and follow through.
• Ensure  customer satisfaction by establishing a comprehensive understanding of customer needs and clearly documenting requirements.
• Build  repeatable processes and standardized approach for customer management (e.g., templates for meeting agendas, communicating schedules, capturing requirements and sign-off, delivering release notes, documenting change orders, etc.) 
• Identify opportunities to  strengthen and grow customer relationships by improving and / or expanding how customers’ use inGAGE.
• Develop and manage  project plans, timelines, and risk logs for initiatives.
• Coordinate with  engineering, product, and business teams to ensure successful project execution.
• Track and report  project progress , identifying and mitigating risks proactively.
• Ensure compliance with  technical best practices, security standards, and industry regulations .
• Facilitate  stakeholder communication , including status updates, reports, and presentations, both internal and external. 
• Identify and resolve  bottlenecks, dependencies, and resource constraints .
• Ensure project deliverables meet  quality standards, performance benchmarks, and business requirements .

Required Qualifications:

• Minimum Bachelor's degree in Business, Project Management or a related field.
• 3 years of experience minimum as a Project Manager or in a similar role.
• Experience with  project management tools such as Jira, Trello, or Asana.
• Proven ability to  lead cross-functional teams and deliver successful project outcomes.
• Familiarity with  software development lifecycles (SDLC), cloud technologies, and DevOps .
• Excellent  problem-solving, organizational, and communication skills .
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Preferred Qualifications:

• PMP, CSM, or PMI-ACP certification is a plus, but not required.
• Experience working with  remote or distributed teams .
• Familiarity with  UX/UI principles and customer experience design .
• Knowledge of  data analytics, AI, or emerging SaaS trends .
• Experience working with  technical requirements for implementation.

Insightin Health helps healthcare payers eliminate data silos and deliver highly satisfying consumer-centric experiences. inGAGETM – our software as a service (Saas) platform – is the industry leading solution for quickly creating a connected data ecosystem. Using artificial intelligence and machine learning techniques, inGAGETM leverages the totality of the connected data, in real-time, to produce insights that drive Next Best Action (NBA) recommendations to solve pressing healthcare challenges. inGAGETM allows healthcare payers to deliver lifetime member value, driving growth and increasing overall plan profitability.

Company Description

Insightin Health helps healthcare payers eliminate data silos and deliver highly satisfying consumer-centric experiences. inGAGETM – our software as a service (Saas) platform – is the industry leading solution for quickly creating a connected data ecosystem. Using artificial intelligence and machine learning techniques, inGAGETM leverages the totality of the connected data, in real-time, to produce insights that drive Next Best Action (NBA) recommendations to solve pressing healthcare challenges. inGAGETM allows healthcare payers to deliver lifetime member value, driving growth and increasing overall plan profitability.

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