Job Description
About the Role
034Motorsport is seeking a Software Support Specialist to join our Customer Service team. This role is focused on providing high-level technical support for our software-based products, including ECU/TCU tuning solutions and flashing tools. The ideal candidate has a strong technical mindset, excellent communication skills, and a passion for automotive performance. You will work directly with customers while collaborating closely with internal engineering and product teams to resolve complex software-related issues. What You'll Do - Provide technical support for 034Motorsport software products, including ECU/TCU tunes and flashing tools
- Assist customers with software installation, flashing procedures, updates, and troubleshooting
- Diagnose and resolve software issues using logs, error codes, and customer-provided data
- Communicate technical concepts clearly to customers with varying experience levels
- Manage support tickets with accurate documentation and timely follow-ups
- Escalate complex issues to engineering teams with detailed findings and reproduction steps
- Contribute to product documentation, FAQs, and troubleshooting resources
- Stay current on product updates, supported vehicles, and software releases
- Help train and refine AI-powered support tools by providing accurate technical insights, case data, and feedback to improve response speed and customer experience
Qualifications & Requirements - Proven experience (ideally 2+ years) reviewing logs, fault codes, or vehicle diagnostics
- Proven experience (ideally 2+ years) in technical support, software support, or an automotive technical role
- Strong understanding of automotive software concepts (ECU/TCU tuning, flashing, diagnostics)
- Comfortable working with Windows-based software and OBD/USB diagnostic tools
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Hands-on experience with aftermarket tuning or performance software
- Familiarity with VW/Audi/Porsche (VAG) & BMW platforms
- Background in an enthusiast-driven or performance automotive environment
- Proficiency with CRM systems, online support platforms, and Microsoft Office/Google Suite.
- Strong problem-solving skills: The ability to assess issues efficiently, think critically, and provide clear, effective solutions for customers. Must be able to adapt to different challenges, handle technical escalations, and work with cross-functional teams to resolve complex product-related concerns.
- Must be a team player with a positive attitude: A collaborative mindset is essential in this role. The ideal candidate thrives in a team-oriented environment, actively contributes to group problem-solving, and is willing to help colleagues when needed. A positive attitude is key to maintaining a supportive workplace culture, ensuring smooth communication, and enhancing overall team performance.
Benefits & Perks - Competitive hourly pay based on experience
- Employee discounts on 034Motorsport products
- Paid time off (PTO) and company holidays
- Career growth opportunities within a fast-paced automotive performance company
- Hands-on experience with industry-leading performance products
- Various team outings and bonding events throughout the year
- Occasional opportunity to work from home
- A collaborative and engaging work environment with fellow automotive enthusiasts
If you are a performance-driven individual with a passion for customer service and hardware support, we'd love to hear from you! Apply today to join the 034Motorsport team and help us push the limits of performance.
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Job Tags
Hourly pay, Casual work, Work at office,