Job Description

Patient Experience Concierge

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Experience Concierge today with St. David's South Austin Medical Center.

Come join our team as a Patient Experience Concierge. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications: As a Patient Experience Concierge, you will provide exceptional service to our patient population. You will be responsible for greeting and navigating patients and their guests in registration lobby. You'll provide assistance to patients checking-in for services and expedite patient flow.

What you will do in this role:

• Welcome patient and family members in a professional manner.
• Contact the nursing staff for emergency medical needs and answer patient and visitor questions
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Promotes and demonstrates excellent customer service
• Oversee the daily activities of the front desk and lobby areas including tidiness of the area
• Greet patients upon arrival, and navigate patient flow
• Assist with check in process; monitor patient registration tracker
• Perform lobby rounding to ensure patients are kept aware of their wait time expectations
• Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors.
• Encourage and assist with patient enrollment in the Patient Portal
• Empowerment to make decisions on their own to help a customer; escalate appropriately
• Understands that our reputation is only as good as our customer's last experience; ensure it is the best.
• Consistently provide patient flow updates to PTAC leadership
• Assist in resolving real-time patient concerns

What qualifications you will need:

• High school diploma or GED preferred
• Hospitality degree preferred
• Minimum 3 years patient access, hotel, restaurant, retail, or customer service experience required
• Previous Patient Access experience preferred

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Experience Concierge opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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