Job Description

Job Description

Omni Viking Lakes Hotel is seeking a Loss Prevention Officer. This position is responsible for ensuring the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and, in the format specified by the Director of Loss Prevention.

Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor.

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Salary for this position starts at (based on experience): $19.00/hour. Full Time Associates at Omni Viking Lakes are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni Viking Lakes reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities

• Maintain professional attitude and appearance.
• To observe and report on all assignments.
• Keep accurate records and communicate using radio equipment.
• Supports new Omni Safe and Clean protocols throughout the property, including the administration of associate health screenings.
• Record and report any unsafe conditions while patrolling hotel property.
• To ensure protection and preservation of hotel, guest, and employee property.
• Reports all observed hotel property deficiencies and safety hazards to appropriate Department Manager, Executive Committee Member.
• Ensures thorough and complete investigation of all incidents incurred by guests and associates (i.e., losses, thefts, accidents). Complete within 48 hours.
• Maintains surveillance procedures throughout the property.
• Ensures that all phases of the key control program are maintained, and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention.
• Monitors all traffic in the lobby, restaurant, restrooms, parking area, bars, and back of the house area.
• Acts as the hotel representative when resolving guest problems and concerns by handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Ensures that all details of guest situations are documented and communicated to appropriate department personnel.
• Must maintain a comprehensive understanding of all emergency procedures and radio codes.
• Complete other duties as assigned by management.

Qualifications

• Previous security experience preferred.
• Must have excellent communication skills, both verbal and written.
• Previous Red Cross and First Aid Certification preferred.
• Must be able to have a flexible schedule to work overnights, weekends, and holidays.

Physical Requirements:

• Must be able to lift moderate to heavy weights.
• Able to bend, reach and lift 50 lbs. Must be able to stand and/or walk the entirety of the shift.

Working Environment:

• Interior and exterior of resort property, in all areas with exposure to extreme temperatures.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.

Tools & Equipment:

• Telephone, copying machine, computer, and printer.
• File cabinet/folders
• Lift jack dolly, hand truck, camera, first aid equipment
• Hand and power tools
• Two-Way radios

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected]. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

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