What we need YOU to do: OBM wants you to join our team as an Information Technologist 2. This role is a unique blend of information technology, customer service and problem solving. If this sounds interesting to you, apply to join our team at OBM. In this role, you’ll provide maintenance and documentation support to IT specialists, while generating enhancements for existing infrastructure, software or database systems in compliance with OBM and State of Ohio standards. As an Information Technologist 2, you’ll also perform these key tasks: Provide Tier 1/Tier 2 customer support for user connectivity issues (passwords, Cisco DUO, Global Protect, network). Provide Tier 1/Tier 2 customer support for Microsoft M365 applications (Teams, Outlook, Excel, Word, PP, SharePoint, OneDrive). Provide Tier 1/Tier 2 customer support for 3rd party applications (Adobe, SnagIt, PDF, etc.). Provide Tier 1/Tier 2 customer support for hardware issues (laptops, monitors, docking stations, printers). Use ServiceNow to manage customer support tickets and track inventory. Laptop imaging (SCCM), deployment, and inventory. Document processes and create job aids. If you want to work in a creative problem‑solving environment with a hands‑on approach, while serving the state of Ohio and its customers, this opportunity may be right for you! We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today for the next step in your career and an opportunity to contribute to shaping Ohio’s future! 18 mos. combined work experience in any combination of the following: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 mos. combined work experience as specified by the agency position description & job posting.
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