Job Description

Imagine Your Future with Us! Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses since 1971. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and opportunities for growth, you can build a lifelong career with us. We foster an inclusive and innovative culture, and our leaders and employees support your career journey and embody the values that drive us to support each other, our clients, and our communities.

Overview

The Implementation Consultant is responsible for utilizing best-in-class implementation practices to onboard Paycor clients, from single product delivery to multi-product, complex relationships. The Implementation Consultant executes project tasks to ensure timely completion of key milestones, collaborates with team members to facilitate a thorough and accurate conversion, and provides consultative input on our products and services to meet clients' business requirements. Successful candidates demonstrate a client-focused approach, establish immediate rapport, quickly understand clients' needs, address challenges tactfully, and drive the implementation forward. They will also possess influencing skills to help clients understand and fully utilize the Paycor software to maximize business productivity, client satisfaction, and retention.

Responsibilities

• Coordinate the transition of new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion.
• Act as the primary client contact throughout the implementation process; escalate needs, issues, and concerns to the business partners and management as appropriate.
• Establish a strong working relationship with each client based on clear expectation-setting and mutual trust; ensure client requirements and business objectives are defined clearly and understood by the entire project team.
• Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals.
• Work with non-client-facing Implementation team members to ensure accurate database configuration.
• Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies from testing or initial production activity.
• Investigate, analyze, and recommend solutions for client issues; collaborate with Implementation leadership and Technical Support to eliminate recurring issues.
• Maintain accurate project status in Paycor project management software; provide real-time updates to project stakeholders; proactively identify and mitigate project risks.
• Conduct face-to-face, telephone, or web-based system review sessions with new users.
• Work closely with sales partners to ensure client expectations are met; provide technical expertise to support the Sales team when needed.
• Transition clients to ongoing Client Services Support resources upon successful implementation.
• Other duties as assigned.

Qualifications

• Bachelor's Degree - Required
• 1 year of experience in a client-facing position; prior implementation, project management, or business-to-business sales experience is a plus.
• Knowledge of human capital software preferred.

Compensation

In the spirit of pay transparency, the starting base pay range for this position is $51,500.00 - $82,212.00 annually. This range reflects base pay only and does not include other components of the total rewards package. If hired, compensation will be determined based on factors such as geographic location, skills, education, and experience, which may result in total compensation outside of this range.

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: 21+ comprehensive rewards, including medical coverage, virtual wellness, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and more.
• We value your time: Paid time off, company holidays, culture days, and work-life balance programs to support flexibility.
• We value your development: Award-winning training and development programs to grow your career.
• We value your perspective: A diverse company culture where you can be yourself and have your voice heard.
• We value our communities: Paid time off for volunteerism and participation in company-wide and local initiatives.

Not sure if you meet every requirement?

At Paychex, we know great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit for this position or another opportunity with us. Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.

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