Job Description

Job Description

General Manager – Republic Hospitality  

Position Summary  

The General Manager (GM) is responsible for leading all aspects of a Republic Hospitality venue (restaurant, bar, lounge, or nightclub), ensuring seamless operations, strong financial results, and exceptional guest experiences that embody our service model: CREATE FUN. The GM is both a culture carrier and business leader balancing daily execution with long-term growth, guest satisfaction with fiscal responsibility, and brand integrity with operational excellence. 

Core Duties & Responsibilities  

1. Operational Excellence  

• Ensure smooth daily operations across FOH and BOH (where applicable). 
• Supervise opening and closing procedures, ensuring brand standards are met. 
• Lead daily pre-shift meetings, embedding Republic Hospitality’s CREATE FUN service model. 
• Monitor service flow, cleanliness, and ambiance to align with brand expectations. 
• Ensure compliance with all health, safety, and regulatory standards (SLED, fire marshal, TIPS, 21+). 
• Execute all operational policies, SOPs, and management checklists consistently. 
• Maintain accurate venue documentation, audits, and communications via Microsoft Teams. 

2. Staff Management & Team Leadership  

• Hire, onboard, train, and retain high-performing team members. 
• Lead bi-weekly staff trainings on service excellence, upselling, food & beverage knowledge, and FUN culture. 
• Set clear performance expectations; conduct regular evaluations using Republic Hospitality templates. 
• Foster a culture of positivity, professionalism, and accountability that reflects company values. 
• Manage labor budgeting, scheduling, conflict resolution, and HR compliance. 
• Collaborate cross-functionally with chefs, marketing, sales, and operations—promoting a ONE TEAM, ONE GOAL approach. 
• Schedule live entertainment strategically to maximize guest engagement and profitability. 

3. Guest Experience & Satisfaction  

• Actively engage with guests to ensure satisfaction and resolve issues on-site. 
• Monitor and respond to guest feedback across platforms, identifying trends and implementing improvements. 
• Ensure that every guest leaves with a memorable, curated, one-of-a-kind experience that reinforces Republic Hospitality’s brand promise. 

4. Financial & Business Management  

• Own full P&L responsibility for the venue; drive profitability while maintaining quality. 
• Control costs across labor, food, beverage, and supplies without compromising guest experience. 
• Stay within budgeted expense parameters while maximizing revenue opportunities. 
• Analyze sales, costs, and labor data to make informed business decisions. 
• Develop and execute strategies to grow revenue streams (F&B sales, entertainment, private events). 
• Partner with leadership to forecast, budget, and track progress against KPIs 

5. Cleanliness, Maintenance & Safety  

• Uphold highest standards of cleanliness and sanitation across the venue. 
• Oversee preventative maintenance, ensuring the property remains in excellent condition. 
• Pass all internal and external audits related to health, safety, and guest experience. 

Qualifications  

• Minimum 5+ years of progressive management experience in hospitality, nightlife, or restaurants. 
• Proven track record of delivering strong P&L results while maintaining high guest satisfaction. 
• Strong leadership skills with ability to motivate, coach, and develop diverse teams. 
• Excellent communication and conflict resolution skills. 
• Hands-on operator who thrives in a fast-paced, guest-centric environment. 
• Proficient with POS systems, scheduling platforms, and Microsoft Teams. 
• TIPS, ServSafe, or equivalent certifications preferred. 

What Success Looks Like  

• Venue meets or exceeds revenue, labor, and cost control targets. 
• Guest satisfaction scores and online reviews consistently trend upward. 
• Team engagement is high, with low turnover and strong internal promotion. 
• Venue is audit-ready at all times: clean, compliant, and brand-aligned. 
• The GM is seen as a culture leader, living Republic Hospitality’s mission to craft entertaining vibes and curate memorable, one-of-a-kind guest experiences 

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