The Business Support Senior Manager is a senior management level position responsible for accomplishing results through the management of a team or department, driving a variety of Business and Technical Support activities in coordination with the Fund Accounting and other Backoffice Operations teams. The overall objective of this role is to provide the Fund Accounting Operations teams with day-to-day technical support for applications and systems used in the delivery of activities associated with Net Asset Valuations (NAVs).
Responsibilities:
Manage a team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
Identify opportunities to implement process improvements and recommend system, service, and process enhancements including leading and evaluating system testing
Coordinate staff assignments to achieve optimal effectiveness through assessment of business requirements and staff skill sets and development needs
Build and maintain relationships with internal and external clients, and serve as point of escalation of complex customer issues
Perform discovery and due diligence with clients and visits regarding service quality measurement
Manage the Risk and Control agenda including audits, interfacing with internal and external auditors, and identifying process gaps
Work closely with senior management on identifying opportunities for cost saves, full-time equivalent (FTE) reduction, and optimization
Work closely with Sales and CEs on client management and service improvement initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
6-10 years of relevant experience
Experience in fund accounting operations preferred
Experience in accounting within financial services, strategic management, resource/expense management, and managing client relationships
Experience in managing operational delivery
Extensive knowledge of funds services and process
Demonstrated leadership and management skills
Ability to work in a team-oriented environment
Consistently demonstrates clear and concise written and verbal communication
Demonstrated Subject Matter Expert (SME) knowledge in related area
Education:
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
Job Family Group:
Operations - Transaction Services
Job Family:
Fund Accounting
Time Type:
Full time
Primary Location:
Columbus Ohio United States
Primary Location Full Time Salary Range:
$107,120.00 - $160,680.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Sep 23, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .
View Citi's EEO Policy Statement ( and the Know Your Rights ( poster.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
...Responsibilities Join Us in the New Year! The Carolina Center for Behavioral Health is currently looking for a Mental Health Technician to join our team of dedicated professionals. Who We Are The Carolina Center for Behavioral Health is a 156-bed private behavioral...
...Senior Developer Maps App Given the OEM SDK API documentation and product requirements, design, implement, and test the maps app. Lead the software development and give guidance to the junior developers. Provide feedback to the API developers. Frequent discussion with...
...Production Worker (2nd & 3rd Shift) Heartland Sheets, an affiliate of Schwarz Partners, and corrugated manufacturing industry leader currently has an exciting opportunity available for a Production Worker (2nd & 3rd shift) in Kansas City, MO! As a Production Worker,...
Job Description Job Description INSIDE SALES REPS WANTED COME GET PAID Minnetonka, MN | In-Office | No Weekends Your Grind. Your Check. Your Rules. If youre hungry, competitive, and tired of jobs that cap your income welcome home. Were a national...
...In the absence of the Director of Engineering, Rooms and Security, the Security Supervisor shall be in charge of the department. This... ...the Director to ensure the continuity of operation of the department. And sha Security, Supervisor, Overnight, Workers Compensation...