Job Description
Job Type
Full-time
Description
Job Summary: This role is a front-line member facing position that handles daily financial transactions, analyzes member's needs, performs consultative selling for our financial products, and ensures a smooth onboarding and membership experience. Support the credit union's mission, vision, and service standard. The role requires a high degree of integrity, compliance with regulatory standards, and a strong focus on delivering exceptional member service.
Essential Job Duties: Teller Duties - Processes member transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check cashing
- Processes various transactions and answer member account inquiries. Post transactions to member's account and maintain member records.
- Balances cash drawers at the beginning and end of shifts to ensure accuracy
- Balances cash drawer and other transactions correctly and according to standard operating procedures
- Issues cashier's checks, money orders, and bank drafts
- Verifies and reconcile daily transactions to maintain accurate records
- Proactively educates members of our products and services
Member Service Duties: - Resolves any issues and problems faced by members, providing timely and regular updates.
- Maintains a high level of professionalism and confidentiality in all member interactions.
- Assists members with the following:
- Deposit Accounts: Opening, closing, maintaining accounts and certificate of deposit.
- Monetary Transactions: Share draft orders, stop payments, statement copies, check deposits, and cash deposits/withdrawals.
- Deposit Services: Safe deposit boxes, direct deposits and payroll distributions, ATM/check card orders, pin numbers, and notary services.
- Loans: Credit card, loans, and bill payments
- Business Accounts- Open DBA, sole- Proprietor, LLC's and Corporations.
- IRA and Fiduciary transactions
- Upholds the Credit Union's compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-money laundering policies and procedures.
- Reports unusual or suspicious activity in writing to the Risk, Legal and Compliance Department.
- Complete Currency Transaction Reports (CTRs) and submit them to the designated internal department for quality control in a proper and timely manner.
- Ensures all member interactions and transactions are conducted with integrity and in compliance with applicable laws and regulations.
- Performs other duties as assigned.
Financial Sales Duties: - Develops and maintains strong relationships with members, understanding their needs and providing tailored financial products and solutions.
- Engages with members to understand their financial situations and short-term and long-term financial objectives.
- Performs consultative selling to offer personalized products to members to help them achieve their financial goals.
- Collaborates with other departments, such as Investment Services, Consumer Lending, Mortgage and Business lending, to provide comprehensive financial guidance.
- Promotes financial products and services that are suitable for members based on their needs.
- Identifies opportunities for account and membership growth and cross-selling additional products or services.
- Maintains knowledge around products and services offered.
Requirements
Required Skills/Abilities: - Excellent interpersonal and communication skills
- Excellent organizational skills and attention to detail.
- Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication.
- Strong verbal/written communication skills
- Adaptability and willingness to learn new skills and technologies
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Knowledge: - Ability to become thoroughly knowledgeable of Credit Union products and services, features, and benefits.
Education and Experience: - Minimum one year experience in financial industry or consultative sales role or related experience
- Minimum high school diploma, or more than one year of related experience.
Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.
Needs to be flexible with schedule to meet the needs of the organization and membership.
Must be able to lift 20 pounds at times.
Salary Description
$23.00-$25.00 (Depends on Experience)
Job Tags
Full time, Temporary work, Work at office, Flexible hours, Shift work,