Customer Service Manager | Remote (U.S. based only) | Full-time Job at OperationsArmy, United States

aDZKb1VPcFhoM3B3M0lzTG5wSktlcDZwVEE9PQ==
  • OperationsArmy
  • United States

Job Description

Overview

Fully Remote Customer Service Manager (Self-Serve SaaS) Remote (U.S. based only) Full-time

Austin, Texas, United States

Job Openings Customer Service Manager | Remote (U.S. based only) | Full-time

About the job Customer Service Manager | Remote (U.S. based only) | Full-time

Fully Remote Customer Service Manager (Self-Serve SaaS)

Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up.

What You'll Do
Team Management & Operations Oversight
  • Manage, coach, and support a distributed team of customer service representatives
  • Monitor ticket queues and team performance to ensure SLAs are consistently met
  • Review escalations and provide strategic guidance on resolution paths
  • Schedule and coordinate team coverage to ensure consistent support delivery
Process Improvement & Cross-functional Collaboration
  • Optimize support workflows, scripts, and automation tools to improve efficiency
  • Identify recurring user issues and relay insights to product and engineering
  • Own and evolve the internal knowledge base and training processes for reps
  • Lead weekly syncs with support staff and provide regular performance feedback
What Were Looking For
Must-Have Experience
  • 2+ years managing customer service or support teams (SaaS or startup preferred)
  • Proven ability to scale support operations in a remote-first environment
  • Excellent communication and coaching skills
  • Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar
  • Data-driven approach to performance and customer satisfaction

#J-18808-Ljbffr

Job Tags

Full time,

Similar Jobs

Impulse Industries

Key career position $80K-$200K+ Route Sales & Social Media Lead Gen. Job at Impulse Industries

 ...(your schedule, your way) Long-term career position with advancement many of our team have been here 1020+ years NOT telemarketing this is professional, face-to-face (or Zoom) relationship selling to owners and managers Ideal candidate: 2+ years B2B... 

Northwest Petroleum

Truck Wash Manager Job at Northwest Petroleum

 ...Position Summary: The Truck Wash Manager is responsible for overseeing the daily operations of the truck wash, including staff management...  ... Minimum 2 years of supervisory experience in a truck wash, car wash, or related operational environment. Experience with 1... 

Stellantis

Pipefitter Job at Stellantis

 ...The Pipefitter is responsible for layout and fabrication, assembly, installation, and maintenance of piping/plumbing systems, fixtures and equipment for steam, water, sprinkler, heating, cooling, lubricating and related systems. This work requires practical journeyman... 

Colorado Staffing

Manager of Fundraising Engagement and Influence Job at Colorado Staffing

 ...away from work as much as what you do while at work. What You Need to Know The American Red Cross is seeking a Manager of Fundraising Engagement and Influence to lead our Executive Engagement fundraising strategy while overseeing other team members. This position... 

Schneider Electric

Sales Enablement Intern Job at Schneider Electric

 ...Schneider Electric is looking for a Sales Enablement Intern in our Nashville, TN location for Summer 2026. Join ASCO Power Technologies...  ...Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This...